Shipping Policy
Effective Date: January 10, 2025
At Tyrva, we strive to provide our customers with fast, reliable shipping services. Below, we have outlined our shipping policies to ensure you have the best possible experience when shopping with us.
1. Shipping Methods and Delivery Times
We offer various shipping options based on your location and preferences. The delivery times are approximate and may vary due to factors beyond our control, such as weather, holidays, and carrier delays.
- Standard Shipping: Delivery time is typically 5-7 business days (domestic orders within the U.S.).
- Expedited Shipping: Delivery time is typically 2-3 business days (domestic orders within the U.S.).
- International Shipping: Delivery times vary by destination and can take 7-14 business days.
2. Shipping Costs
Shipping costs are calculated at checkout and are based on the shipping method selected, your shipping address, and the size/weight of the items in your order. Any applicable taxes or customs duties for international shipments will also be calculated and applied at checkout.
- Free Shipping: We offer free standard shipping on orders over a certain amount (please check the website for current offers).
- Flat Rate Shipping: For certain locations or promotions, we may offer flat-rate shipping options.
3. Order Processing Time
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a notification email with tracking information.
- Order Confirmation: After placing an order, you will receive an order confirmation email. This does not indicate that your order has been shipped.
- Shipment Notification: Once your order has been shipped, you will receive a shipment notification email with tracking details.
4. Shipping Restrictions
We currently ship to the United States and select international locations. Please note that some locations may not be eligible for certain shipping options. Shipping restrictions may apply based on product size, weight, or local regulations.
5. Address Accuracy
It is important that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error in your address after placing the order, please contact us immediately at info@tyrva.site to correct it before the order is processed.
6. International Shipping
For international orders, please be aware that customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping costs. We recommend checking with your local customs office for more information on potential charges before placing your order.
7. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order by visiting the carrier’s website and entering the provided tracking number.
If you have any questions or issues regarding your shipment, please contact us at info@tyrva.site for assistance.
8. Shipping Delays
While we strive to process and ship orders promptly, delays can occur due to unforeseen circumstances such as weather, holidays, or carrier issues. We are not responsible for delays caused by the carrier or external factors. If your package is delayed, please reach out to the carrier directly using the tracking number provided. For assistance, feel free to contact us.
9. Lost or Damaged Packages
Lost Packages: If your package is lost in transit, please contact the carrier directly with your tracking number. If the carrier is unable to locate your package, please contact us, and we will work with you to resolve the issue.
Damaged Packages: If your package arrives damaged, please notify us within 7 days of receiving the item. We may ask for photos of the damage to process your claim and either offer a replacement or a refund, depending on the circumstances.
10. Customer Service
If you have any questions about our shipping process, need to check the status of your order, or need help with a shipping issue, please contact us:
- By email: info@tyrva.site
- By phone: (903) 669-3194
- By mail: 1900 Harrison St, Paris, Texas
Thank you for shopping at Tyrva! We appreciate your business and are committed to ensuring you have a smooth and pleasant shopping experience with us.