Refund and Returns Policy

Effective Date: January 10, 2025

At Tyrva, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return process as outlined below.

1. Returns

  • Eligibility for Returns: You may return most new, unused, and unopened items within 30 days of receipt for a full refund. Items must be in their original condition and packaging.

  • Non-returnable Items: Certain products, such as perishable goods, personalized items, and digital downloads, are not eligible for return. Please refer to the product description for specific return eligibility.

  • Return Process: To initiate a return, please contact us at info@tyrva.site with your order number and reason for return. We will provide you with a return shipping label and further instructions.

  • Return Shipping: You are responsible for the return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.

2. Refunds

  • Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days, depending on your bank or payment provider.

  • Partial Refunds: In some cases, partial refunds may be granted if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

3. Exchanges

  • Exchanges: If you wish to exchange an item for the same item in a different size or color, please follow the return process and indicate that you would like an exchange. We will ship the replacement item once we have received your returned item.

4. Defective or Damaged Items

  • Damaged or Defective Items: If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving the product. We will provide a replacement or a full refund depending on the situation.

5. Order Cancellations

  • Cancellations: If you wish to cancel your order, please contact us immediately at info@tyrva.site. We will make every effort to cancel your order before it ships. Once an order has shipped, it cannot be canceled, and you will need to follow the return process upon receiving the item.

6. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, please first check with your bank or payment provider. If it’s still not showing up, please contact us at info@tyrva.site, and we will assist you in resolving the issue.

7. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please contact us:

  • By email: info@tyrva.site
  • By phone: (903) 669-3194
  • By mail: 1900 Harrison St, Paris, Texas

Thank you for shopping with Tyrva. We are committed to ensuring your satisfaction with every purchase.