Payment Policy

Effective Date: January 10, 2025

At Tyrva, we are committed to providing you with a secure and seamless payment experience. Below is our Payment Policy that outlines the terms and conditions regarding payment methods, security, and processing.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: A secure online payment system for those who prefer not to use credit/debit cards directly.
  • Other Secure Payment Gateways: Additional payment options may be available at checkout depending on your location.

By providing your payment information, you confirm that you are the authorized user of the payment method and authorize Tyrva to charge your account for the total amount of your purchase, including any applicable taxes and shipping fees.

2. Payment Processing

  • Order Confirmation: After you place an order, you will receive an email confirming the details of your purchase. This email is an acknowledgment that we have received your order, but it does not signify that the payment has been processed or the order has been shipped.

  • Payment Authorization: Upon placing an order, we will process your payment using the selected payment method. If the payment is authorized, the order will proceed to the processing stage. If payment is declined, we will notify you, and your order will not be fulfilled until the payment is successfully processed.

  • Pre-authorization: For certain payment methods, we may place a pre-authorization hold on your payment method to ensure funds are available. This hold may be removed once the payment is fully processed.

3. Pricing and Charges

  • Pricing: All prices are listed in U.S. dollars (USD) and are subject to change without notice. The total price of your order will be calculated during checkout and will include the cost of the products, applicable taxes, and shipping charges.

  • Taxes and Fees: Sales tax will be added to your order based on your shipping address. The applicable tax rate will be calculated at checkout, and any additional fees, including customs duties for international orders, will be the responsibility of the customer.

4. Security and Privacy

We take your security seriously. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during transactions. We do not store your credit card or other sensitive payment information on our servers.

  • Payment Information: Payment details are securely transmitted through our payment gateway provider, which complies with industry standards for payment card security (PCI-DSS).

  • Fraud Prevention: In order to protect our customers from fraudulent transactions, we may review your order for potential fraud. If we detect any suspicious activity, we may contact you for further verification.

5. Order Modifications and Cancellations

  • Order Modifications: If you need to modify your order (e.g., change the shipping address, adjust the items, etc.), please contact us immediately at info@tyrva.site. We will do our best to accommodate your changes before the order is processed.

  • Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, we may no longer be able to cancel or modify your order as it may already be in the fulfillment process. To cancel your order, please reach out to our customer service team promptly.

6. Payment Declines

If your payment is declined or unsuccessful, you will be notified, and your order will not be processed until payment is successfully completed. Common reasons for declined payments include:

  • Insufficient funds
  • Incorrect payment information
  • Expired or invalid payment methods

If you experience payment issues, please verify your payment details or contact your payment provider for assistance.

7. Refunds and Adjustments

  • Refund Process: In the event that you are eligible for a refund, the amount will be returned to the original payment method. Refunds are processed according to our Refund and Returns Policy, and may take several business days to appear in your account depending on the payment method used.

  • Partial Refunds: If an item is returned or if there was an error with your order, you may receive a partial refund for the item in question. Shipping charges are generally non-refundable unless the return is due to our error.

8. Recurring Payments (if applicable)

For subscription-based products or services, you authorize us to charge your payment method on a recurring basis as specified at the time of purchase. You may cancel any subscription at any time by contacting us at info@tyrva.site.

9. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with a payment issue, please feel free to contact our customer support team:

  • By email: info@tyrva.site
  • By phone: (903) 669-3194
  • By mail: 1900 Harrison St, Paris, Texas

Thank you for choosing Tyrva. We value your trust and are committed to providing you with secure and efficient payment processing for a smooth shopping experience.